Frequently Asked Questions

Please read our FAQ before sending us a message.

Australia – Free Shipping on orders over $50

Australia Regular Post – $4.50 shipping fee on orders under $50

Australia Post Registered – $11.00

Australia Post Express  – $15.00

NZ – Flat Rate fee of $15.00 AUD

U.S – Flat Rate fee of $24 AUD

U.K – Flat Rate fee of $29 AUD

Rest of the world – Flat Rate fee of $28 AUD

All our products are handcrafted and can take up to 14 days to make BEFORE shipping.

Shipping time varies and with the current climate, shipping times cannot be guaranteed.

Approximate Shipping Times:
Australia Post Regular – 5 to 10 business days
Australia Post Registered – 5 to 10  business days
Australia Post Express – Usually next day but up to 5 business days (please note this does not mean express/rush production!)
UK – 10 to 18 business days
US – 9 to 12 business days 

All parcels are sent via Australia Post. 

Shipping within Australia is not tracked unless you pay for registered post. 

Registered post and all overseas post is tracked and you will receive a tracking number as soon as the item is shipped.

Secure payment can be made by credit card and paypal.

Absolutely!  Im happy to discuss your requirements and work out bulk order pricing. 

We are happy to provide a further 3 letters free of charge for university lettering.  This is in addition to your initials –  example L (side) RLR (my initials) QUT (my uni).  Please make note of the additional lettering in the text box provided during the ordering process.